Privacy Policy

1. Introduction

Subtled Dynamics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website subtleddynamics.sbs (the "Website") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services. By accessing the Website and/or using our services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register on our Website
• Place an order or book our services
• Sign up for our newsletter
• Participate in promotions or surveys
• Contact us through our contact form, email, phone, or social media

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Postal address
• Payment information (credit card details, billing address)
• Date of appointment/service
• Photos (if provided by you for consultation purposes)
• Information about your skin type, allergies, or preferences (when relevant to our services)

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view
• Time and date of your visit
• Time spent on those pages

This information helps us analyze how visitors use our Website, track user movement, and gather demographic information.

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

For more detailed information about the cookies we use, please see our Cookie Policy section below.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, operate, and maintain our Website and services
• Process and complete transactions
• Send appointment confirmations and reminders
• Send administrative information, such as updates to our terms, conditions, and policies
• Respond to your comments, questions, and requests
• Send you marketing and promotional communications (if you have opted in)
• Understand and analyze how you use our Website
• Develop new products, services, features, and functionality
• Personalize your experience on our Website
• Find and prevent fraud
• For other purposes for which we provide specific notice at the time of collection

4. How We Share Your Information

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

4.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 Legal Obligations

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4.4 Vital Interests and Legal Rights

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

4.5 With Your Consent

We may share your information with your consent or at your direction.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Rights for UK and EU Residents (GDPR)

If you are a resident of the United Kingdom or European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

5.2 California Residents Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

5.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Please note that we may ask you to verify your identity before responding to such requests. We may not be able to provide you with certain information if we are unable to verify your identity or authority to make the request.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

When we no longer need personal information for the purposes for which we collected it, we will delete or anonymize it, unless we are legally required to retain it.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your electronically stored "personal data" (as defined in applicable law on security breach notification) to you via email or conspicuous posting on our Website in the most expedient time possible and without unreasonable delay.

8. Cookie Policy

Our Website uses cookies and similar technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

8.1 What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

8.2 Types of Cookies We Use

We use the following types of cookies:

• Necessary Cookies: These cookies are essential for you to browse the Website and use its features, such as accessing secure areas of the site. These cookies do not collect any personal information.
• Preference Cookies: These cookies remember choices you make to improve your experience, such as your language preference or region you are in.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works.
• Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

8.3 How to Control Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

You can learn more about cookies and the following third-party websites:

• AllAboutCookies: https://www.allaboutcookies.org
• Network Advertising Initiative: https://www.networkadvertising.org

9. Third-Party Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Contact Information

If you have any questions or comments about this Privacy Policy, our data practices, or would like to exercise your rights, please contact us:

• By email: [email protected]
• By phone: +442571557716
• By mail: Subtled Dynamics, 41 Kelly Ford, West Timberg, YO7 1SP, United Kingdom

For data protection matters, our Data Protection Officer can be contacted at [email protected].